Privacy Policy

Wallace Roofing Co. LLC ("Wallace Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit wallaceroofingco.com, contact us, or sign up to receive SMS messages from us.

1. Information We Collect

We collect the following types of information:

• Contact Information you provide voluntarily through our website forms, phone calls, or text messages — including your name, phone number, email address, and street address.
• Project Information you share when requesting an estimate or service — such as the type of roofing work needed, property details, and photos you choose to send us.
• SMS Opt-In Data — when you consent to receive text messages from us, we record the date, time, method of opt-in, and the phone number you provided.
• Website Usage Data — basic technical information such as browser type, device type, pages visited, and approximate location, collected through standard web analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free roofing estimates
• Schedule, confirm, and follow up on appointments and roofing services
• Send appointment reminders, project updates, and service-related text messages (only if you have opted in)
• Improve our website and customer experience
• Comply with legal obligations and protect our legal rights

3. SMS Communications

If you opt in to receive SMS messages, we use your phone number solely to communicate with you about your roofing inquiry, scheduled services, estimates, and related updates. You may opt out at any time by replying STOP to any of our messages. For help, reply HELP. Standard message and data rates may apply. Message frequency varies based on your interaction with us.

Phone numbers and consent records are stored securely and used only for the purposes described in our Terms and Conditions.

4. How We Share Information

We do not sell your personal information. We only share information in the following limited circumstances:

• Service providers who help us operate our business — such as our website host, SMS gateway provider, and scheduling tools — under confidentiality obligations and only to the extent necessary to provide their service.
• Legal compliance — when required by law, subpoena, court order, or to protect the rights and safety of Wallace Roofing, our customers, or others.
• Business transfer — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences and analyze website traffic. You can disable cookies in your browser settings, though some features of our site may not function properly if you do.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for any communications by contacting us directly

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be posted prominently on our website.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Wallace Roofing Co. LLC
145 W Neagle Avenue, Paris, TX 75460
Phone: (903) 378-0229
Email: wallaceroofingcollc@gmail.com